Blog
Product updates, guides, and insights from UseBlue.ai.
September 24, 2026
Healthcare workflow automation: every repetitive task in your ENT office is a loop AI can run
Healthcare workflow automation starts with one idea: every repetitive office task is a loop. See which ENT loops AI can run, and where to start.
July 20, 2026
Stop Buying AI. Start Building an AI Operating System.
That question gave us ambient scribes, AI call centers, chatbot assistants, fax readers, prior authorization software, and scheduling tools. Each saves a few…
June 25, 2026
Prior authorization AI for ENT practices: how automated documentation cuts denials and saves 13 hours a week
ENT practices lose 13+ hours a week to prior auth. See how AI that generates payer-specific documentation — not just tracks submissions — cuts denials and time.
June 24, 2026
Virtual Medical Receptionist: Why ENT Practices Are Replacing Answering Services With AI
ENT practices lose $200–$350 per missed consult from unanswered after-hours calls. See why AI outreach is replacing traditional answering services in 2026.
June 24, 2026
HIPAA Compliant Texting for Patient Outreach: What's Allowed
Learn what makes patient texting HIPAA compliant: BAAs, encryption, consent rules, and why automated outreach is the safest way to text patients at scale.
June 21, 2026
If Your AI Isn't Reducing Overhead or Accelerating Growth, It's Not Working
Over the past several years, healthcare organizations have invested heavily in artificial intelligence. Most of these investments have focused on point…
June 17, 2026
Patient intake AI: why ENT referrals get lost before they're scheduled (and how AI closes the gap)
25–50% of ENT referrals never get scheduled. AI patient intake turns fax referrals and web forms into booked appointments in seconds, not days.
June 5, 2026
Most Surgical Practices Don't Need More Leads. They Need Less Leakage.
In a recent article, I argued that the most important metric in surgical growth is the true conversion rate from initial patient engagement to scheduled…
August 23, 2025
Why Multi-Agent Workflows Are the Key to 10X Efficiency
The Wall Street Journal recently highlighted a striking paradox: while more than 78% of organizations report adopting AI, the majority are failing to achieve measurable productivity gains.
July 23, 2025
From Denials to Approvals: Why the Time to Act on AI in Prior Authorization Is Now
Last week, I had the honor of speaking at the American Rhinologic Society Summer Sinus Symposium in San Diego.
July 1, 2025
Turn Missed Calls Into Booked Surgeries with AI
In a typical medical practice, a significant number of patient calls go to voicemail (20% to 40%) and a large portion of callers who reach voicemail don’t leave messages (~80%).
April 21, 2025
Peering Into Prior Auths: When Surgeons Should—and Shouldn’t—Engage in Peer‑to‑Peer
Deciding when—and when not—to engage in a peer-to-peer review is critical for surgeons navigating today’s increasingly complex prior authorization (PA) environment.
March 10, 2025
What Can We Do to Immediately Fix Surgery in the Face of AI-Driven Insurance Denials?
The stark reality is that many insurance companies are leveraging AI to systematically deny care with less and less human oversight. These automated systems…
February 4, 2025
Immediately Grow Your Surgical Business by 20%
As a healthtech CEO, I frequently observe one fundamental truth: today’s healthcare consumers expect immediate, seamless interactions—much like the on-demand experiences offered in other industries.
July 1, 2024
Optum Denials for E/M and Stroboscopy
I have started to receive a tremendous amount of denials for OPTUM patients that I see and perform a stroboscopy on the same day.
May 8, 2024
Combating the Unethical Use of AI to Deny Surgical Prior Authorizations
Automated AI denials in surgical prior authorizations have become a pressing issue in healthcare.
March 30, 2024
Leveraging AI For Surgery In A World Dominated By Others
I had this question raised to me at the Health 2.0 Conference held recently in Las Vegas.
December 14, 2023
What are the common pitfalls and mistakes to avoid when implementing AI in healthcare?
As the CEO of a leading healthtech company, I would like to share some insights on the common pitfalls and mistakes to avoid when implementing AI software in Healthcare Information Technology (HIT),…
July 29, 2023
Tackling the Pandemic of Blocked Surgical Care Through SaaS Innovations
The widespread fallout from the COVID-19 pandemic has caused a seismic shift in healthcare delivery. While the viral pandemic is over, we now are faced with a pandemic of a different nature.
July 27, 2023
Improving Surgical Marketing with Responsible AI: A Patient-Centric Approach
The days of marketing operating in isolation are coming to an end.
March 31, 2023
Insurance Companies are Using AI to Block Claims
Explore how Nemedic leverages AI to transform patient care by pre-qualifying individuals for surgery and decreases the burden of documentation, ensuring access to innovative procedures while reducing…